Welcome to Flower Delivery Elm Park. These Terms & Conditions ('Terms') govern your use of our online flower delivery services for Elm Park and the surrounding areas. By placing an order via our website, you acknowledge that you have read, understand, and agree to be bound by these Terms. These Terms apply to all orders placed by individuals and businesses for flower delivery in Elm Park and the neighbouring localities.
In these Terms & Conditions, 'we', 'us', and 'our' refer to Flower Delivery Elm Park. 'You' means the individual or entity placing an order for our flower delivery services. 'Website' means our official online platform where you browse, select, and purchase flowers for delivery in Elm Park and adjacent regions.
To arrange flower delivery in Elm Park, customers must select their desired products using our online ordering system. The following steps outline the order process:
We reserve the right to decline or cancel any order or restrict the number of items ordered. In such cases, we will communicate with you as soon as possible.
All flower arrangements are subject to seasonal availability. In rare cases where specific flowers, colours, or containers are not in stock, we reserve the right to substitute items of equal or higher value. We will ensure the overall style and quality of your arrangement matches your selection to maintain high service standards for Elm Park flower delivery customers.
Our flower delivery covers Elm Park and surrounding areas. You must provide clear, complete delivery information to avoid delays or misdeliveries. Delivery times are estimated and cannot always be guaranteed, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.
Standard delivery takes place on the agreed date between 9am and 7pm. Same-day delivery is available for eligible orders placed before our daily cut-off time, as stated on the Website. We will make every effort to deliver your flowers within the stated timeframe, but cannot be held liable for delays due to circumstances beyond our control, such as inclement weather, traffic, or recipient unavailability.
If the recipient is unavailable at the address, our driver will attempt delivery to a neighbour or leave a calling card with instructions for re-delivery or collection. If delivery cannot be completed after reasonable attempts, the order may be returned to our store and further delivery may incur additional charges.
Full payment is required at the time of order via our secure online checkout. We accept major credit and debit cards. All prices displayed on the Website are inclusive of VAT (where applicable) and delivery charges are clearly stated prior to placing your order.
If payment is not received or is declined by your card provider, we reserve the right to withhold dispatch of your order until payment is confirmed. We take care to ensure our site is secure; however, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any information that you transmit to the Website when making a payment.
You may request to amend or cancel your order for flower delivery in Elm Park up to 24 hours before the scheduled delivery date. To do so, please contact us with your order reference. Changes requested within 24 hours of delivery may not be possible due to the perishable nature of flowers and the time needed for preparation and routing.
For orders cancelled with at least 24 hours’ notice, a full refund will be issued to your original payment method. For cancellations requested with less than 24 hours' notice, we reserve the right to retain up to 100% of the order value to cover costs incurred for processing, assembling, and delivering your order.
We take pride in providing a quality flower delivery service to Elm Park and strive to ensure all products arrive in excellent condition. If your flowers arrive damaged, incomplete, or do not meet your expectations, contact us within 24 hours of delivery. Where possible, provide images to support your concern. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the nature of the issue.
Please note, fresh flowers are perishable and do not carry the same statutory return rights as non-perishable goods. Refunds may not be offered for complaints received after 24 hours of receipt unless exceptional circumstances apply.
During checkout, you may include a personal message card with your flower delivery order. We take every care to reproduce your message accurately but accept no responsibility for misspellings or grammatical errors entered by you. Requests for specific delivery times, handling, or other special instructions will be honoured where feasible but cannot be guaranteed.
You are responsible for ensuring all order information, including recipient address and contact details, are accurate and complete. We cannot accept liability for failed or delayed deliveries due to incorrect or insufficient information provided by you.
Please ensure someone is available to accept the delivery at the address provided. Once flowers are delivered as per your instructions, risk transfers to the recipient and we are not responsible for loss, theft, or damage thereafter.
We are committed to delivering fresh, high-quality flowers in Elm Park and the surrounding areas. If we fail to meet our obligations under these Terms, our maximum liability shall be limited to the value of the order placed. We will not be liable for indirect losses, including but not limited to loss of enjoyment, reputation, opportunity, or consequential damages.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
All photographs, images, product names, and descriptions on our Website remain our intellectual property. You may not reproduce or use these materials for any commercial purpose without our express consent.
We process your personal information in accordance with our Privacy Policy and applicable UK data protection laws. Your information is used solely for the purpose of processing and delivering your flower order in Elm Park and for customer service concerns related to your purchase.
We will not sell or distribute your personal data to third parties except where necessary to fulfil your order or where required by law.
These Terms and any disputes arising out of or in connection with your use of our flower delivery services in Elm Park and the surrounding areas are governed by and interpreted in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts.
We reserve the right to change or update these Terms at any time to reflect changes in our business processes or legal obligations. Changes will be effective upon publication on our Website. It is your responsibility to check and understand the current Terms prior to placing each order.
Should any provision of these Terms be held invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure by us to exercise any right or remedy shall constitute a waiver of that, or any other, right or remedy.
These Terms & Conditions apply to all customers ordering our online flower delivery service to Elm Park and surrounding areas. For assistance regarding your order, amendments, or feedback, please refer to our contact information provided on the Website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Elm Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Elm Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
